Privacy policy

1. What we collect

• Account data: name, email address, billing address and login metadata you enter in the client area.
• Order data: selected plan, region, operating system, stack, hostname and any cloud-init script you supply.
• Payment verification data: the payment method and transaction reference you share in a Discord ticket. We do not accept card numbers or wallet secrets in Discord.
• Technical logs: IP address, request timestamps and server audit events used to run the service and prevent abuse.

2. Why we process it

To create your account and invoices, deploy and manage your server, verify payments, provide support, prevent fraud and abuse, and meet legal obligations. We rely on contract performance for most processing, legitimate interests for security, and consent where required.

3. Who we share it with

• Upstream infrastructure providers such as Vultr, strictly to provision and operate the server you ordered.
• FOSSBilling on our hosting provider processes accounts, orders and invoices.
• Discord when you join our server or open a ticket; Discord's own privacy policy applies to that space.
• Authorities when required by law, or when necessary to investigate abuse or protect rights.

We do not sell personal data or run advertising trackers.

4. Cookies

The storefront uses no advertising cookies. The client area sets strictly necessary session cookies so you can log in and manage invoices. Third-party payment pages you visit may set their own cookies.

5. Retention and security

We keep account and billing records for as long as your account is active and afterwards only as required for tax, accounting or legal reasons. Server credentials live behind authenticated access in the client area; never share them publicly. Data is transmitted over HTTPS and access is limited to staff who need it.

6. Your rights

Depending on your location, you may request access, correction, deletion, restriction or portability of your personal data, and may object to certain processing. Email support@brixnodes.bond from the address on your account and we will respond within a reasonable period. You may also complain to your local data protection authority.

7. Children

The service is not intended for anyone under 18. If we learn that a child created an account, we will close it and delete the associated data.

8. Contact

Privacy questions: support@brixnodes.bond or via the BrixNodes Discord.